JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. This role involves engaging with customers via phone, email, and chat to resolve inquiries, promote products, and ensure a positive experience. Bilingual or multilingual candidates are highly encouraged to apply, as we value diverse communication skills in our customer interactions.

QUALIFICATIONS

• Proven experience in a customer service role is preferred but not essential.
• Strong communication skills in English; proficiency in Spanish or other languages is highly advantageous.
• Ability to analyse information effectively and provide solutions in a timely manner.
• Excellent data entry skills with attention to detail.
• Demonstrated ability to upsell products or services effectively.
• A positive attitude with a willingness to learn and adapt in a fast-paced environment.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
  Join us as we strive to deliver outstanding customer experiences while fostering an inclusive workplace where every team member can thrive!
  Job Types: Full-time, Part-time
  Pay: £22,495.00-£23,886.00 per year
  Expected hours: 35 per week

Benefits:

• Work from home

Schedule:

• Flexitime

Application question(s):

• After researching Rehab 4 Addiction on Google, tell me two facts about the business.

Work Location: Remot

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services while demonstrating strong phone etiquette.
• Assist customers with order placements, modifications, and cancellations.
• Perform data entry tasks efficiently to maintain accurate customer records.
• Identify opportunities for upselling additional products or services based on customer needs.
• Analyse customer feedback to improve service delivery and enhance customer satisfaction.
• Collaborate with team members to resolve complex issues and ensure seamless service delivery.
• Maintain a thorough understanding of company policies and procedures to provide informed assistance.