DESCRIPTION

The leading BPO solutions provider in Medellin Colombia, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
We are looking for: Customer Support Specialist
Availability for remote or on-site work

QUALIFICATIONS:

• Strong bi-lingual English / Spanish communication skills, both written and verbal
• Customer-focused attitude with a genuine desire to help clients
• Comfortable using technology and learning new software platforms
• Problem-solving skills to handle various client situations

RESPONSIBILITIES:

• Interact with clients across channels, providing friendly and efficient assistance
• Develop a deep understanding of our platform to address client inquiries accurately
• Listen to client needs, collaborate with teams, and solve problems effectively
• Document client interactions and transactions accurately in our systems
• Guide clients on seamless utilization of our platform for accessing earned wages