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客戶服務助理 Customer Services Representative/ Assistant Officer, CS at pmX Group

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Telephone Manner, English Proficiency, Cantonese Proficiency, Putonghua Proficiency, Digital Channel Support, Inquiry Handling

Industry

Description

工作職責為顧客提供優質的客戶熱線服務，解答電話和數碼化渠道的查詢依據預先設定的工作流程，專業地完成日常工作記錄並跟進客戶查詢積極學習並掌握最新的產品和服務知識，為客戶提供最佳的解決方案 Job Responsibilities Provide customers with high-quality customer hotline services and answer inquiries through telephone and digital channels Complete daily work professionally according to pre-set work processes Record and follow up on customer inquiries Actively learn and master the latest product and service knowledge to provide customers with the best solutions 工作要求中五或香港中學文憑考試以上教育程度良好的英語、粵語、普通話書寫和口語能力具備良好客戶服務技能及溝通技巧至少 1 年客戶服務熱線／呼叫中心經驗有意者請將個人履歷、現時薪酬及要求待遇，按“Apply Now” Job Requirements HKCEE/ HKDSE or above Good written and spoken skills in English, Cantonese and Putonghua Strong with customer services skills, telephone manner and communication skills At least 1 year customer service / contact centre experience We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary to us by clicking “Apply Now” Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request. Pension Plan Work From Home Training & Development Performance Bonus

Responsibilities

Provide high-quality customer support via telephone and digital channels to resolve inquiries. Record and follow up on customer requests while staying updated on product and service knowledge.