Job Description

Roles & Responsibilities

• Interested Candidate share your Resume on what's app - +971 -504903911
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• Provide first-line support to players, resolving queries related to account management, gameplay, and technical issues via live chat, email, and phone.
• Guide players through game rules, betting procedures, and promotional offers, ensuring a clear and positive gaming experience.
• Investigate and escalate complex player complaints or technical glitches to relevant departments, ensuring timely resolution.
• Process deposits and withdrawals efficiently and accurately, adhering to security protocols and payment policies.

Desired Candidate Profile

• High school diploma or equivalent; further education or certifications in customer service or iGaming are a plus.
• Minimum 1-2 years of experience in a customer-facing role, preferably within the iGaming or online entertainment industry.
• Proficiency in using CRM software and ticketing systems for efficient customer interaction management.
• Exceptional communication skills, both written and verbal, with the ability to explain complex information clearly.

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