Customer Services Representative, University Center at Aga Khan University

, , Pakistan -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reception Management, Inquiry Handling, Coordination, Administrative Support, Communication, Interpersonal Skills, MS Office Proficiency, Multitasking, Time Management, Organization, Attention To Detail, Problem Solving

Industry

Hospitals and Health Care

Description

Customer Services Representative, University Center Entity: Aga Khan University Location: Karachi Department: University Center Introduction: Chartered in 1983, it is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, Aga Khan University (AKU) provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change. As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment. Job Summary: The University Center Reception Customer Service Representative (CSR) serves as the first point of contact for all visitors, staff, and stakeholders at the University Centre. The role ensures professional reception operations, efficient handling of inquiries, and smooth coordination of bookings, complaints, and daily administrative support. The CSR contributes to a welcoming environment while maintaining operational discipline and service standards. Responsibilities: Reception & Customer Service Management: Greet visitors, staff, and guests in a professional and courteous manner. Handle incoming calls, emails, and walk-in inquiries efficiently. Verify visitor identity and purpose prior to allowing movement beyond reception. Provide accurate information regarding venues, bookings, and services. Maintain reception decorum and ensure a clean, organized front desk. Manage documentation for internal and external dispatch documents handover at the reception. Escalate urgent concerns to relevant departments promptly. Operational Assistance: Monitor reception supplies and stationery inventory. Support event coordination logistics when required. Ensure compliance with front desk SOPs. Booking & Coordination Support: Assist with venue booking inquiries and revert accordingly. Communicate confirmations and updates to users. Support last-minute urgent booking requests when feasible. Administrative Support: Maintain records of complaints, requests, and dispatch logs. Prepare basic user correspondence and reports as per daily inquiries. Support documentation. Assist in tracking facility-related requests when required Requirements: Graduate with 1–2 years experience in customer service or reception roles. Strong communication and interpersonal skills. Professional appearance and demeanor. Basic proficiency in MS Office and email systems. Ability to multitask in a fast-paced environment. Provide excellent customer service and handle conflicts professionally. Manage time effectively and stay organized to meet deadlines. Maintain strong attention to detail in all tasks. Demonstrate a practical problem-solving approach. Work well with others and contribute positively to the team Comprehensive employment reference checks will be conducted

Responsibilities

The Customer Service Representative acts as the primary contact point for all visitors and stakeholders at the University Centre, managing professional reception operations, handling inquiries, and coordinating bookings and administrative tasks. This role is responsible for ensuring smooth daily operations while maintaining a welcoming environment and adhering to service standards.