Customer Services Sales Consultant at British Council

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Management, Sales, Active Listening, Time Management, Detail-Oriented, Team Player, Initiative, Leadership, Microsoft Office, English Proficiency, Romanian Proficiency, Teaching Experience, Consultation, Cross Selling, Feedback, Confidentiality

Industry

Non-profit Organizations

Description

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Sales and Customer management Counsel potential students based on their current level of English, in order to agree and choose an English course which best fits their needs Act as a single point of contact for all prospect customers, guide them through the journey from first enquiry to final sale. Meet all sales targets and KPIs as set out by the organisation. Maximise opportunities for cross selling and be accountable for monthly targets, while keeping careful track of the sales progress made at any one time Follow up with customers who have already had their consultations and/or placement tests but haven't registered, with the purpose of re-establishing their needs and offering them solutions. Acquire and maintain an excellent level of pricing, discounting and offer/product knowledge at all times. A proactive approach, including input and feedback from frontline customer experience is expected. Observation of classes and ‘hands on' experience of the products is required. Maintain and update all databases and reports in a timely and accurate manner. Constantly liaise with and offer feedback to the Customer Services Manager and the Academic Manager for Adult courses in terms of customers evaluation and materials, based on direct information gathered during the counselling sessions Ensure confidentiality and safety of documents and transactions Comply with the Single Point of Contact strategy Any other duties in support of the team's operation, as designated by Line Manager Attend regular professional development, training and skills programmes as required Full engagement with the performance management programme Participate in projects as agreed with the Line Manager To be part of the team that is directly involved with promoting corporate marketing activities and be part of the team who actively participate in social events as well as having an input to the commercial content on the BC web site with the lead from the marketing team Bachelor's degree in any discipline Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Exhibits a positive, enthusiastic, and passionate attitude Demonstrates attentiveness through active listening and effective questioning Able to manage time efficiently and perform well under pressure Detail-oriented Strong team player Shows initiative and leadership qualities Previous experience in sales and customer service Prior experience in a teaching environment C2 English proficiency (written and spoken) C2 Romanian proficiency (written and spoken)

Responsibilities

The Customer Services Sales Consultant will counsel potential students on their English course options and guide them from initial inquiry to final sale. They will also follow up with customers who have not registered and maintain accurate databases and reports.