JOB DESCRIPTION:

Our Customer Services Specialist (CON) start off earning between $12.81 to $27.79 per hour. With our amazing wage opportunities, our average starting earnings begin at $57,798 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A Customer Services Specialist (CON) performs work associated with splicing and maintaining outside plant facilities and equipment. May perform all duties of the Communication Technician - Construction Function. Duties may also include but are not limited to the following:
1) Installs, connects, maintains, rearranges and dismantles aerial, buried, building or underground
telephone plants and associated wiring and cable, including poles.
2) Works with light and heavy duty electrical and hydraulic equipment, and
with numerous hand tools in the installation and maintenance of outside plant
facilities.
3) Reads and interprets standard practices and engineering work prints and
makes up daily time and material reports.
4) Works with hot metals, torches, small hand tools, blowers, pumps, compressors,
hydraulic aerial lifts, or other mechanical equipment, various test equipment and
measuring devices in connection with maintaining communications facilities.
5) Prepares newly installed cables and conductors for splicing by removing outer
sheath and filling compound from buried type cable.
6) Identifies conductors in adjoining cable sections, according to diagrams and
specifications, color code and/or by means of test set.
7) Performs some repair and maintenance functions on outside plant cable facilities.
8) Reviews and analyzes complex schematic drawings to determine the work to be
done and assure the proper sequencing of tasks.
9) Splices wires in multiple conductor cables in aerial, underground, buried, submarine
and building applications.
10) Makes necessary tests for hazardous atmosphere before entering manhole and
continues tests while working in manhole.
11) Positions AT&T as the premier provider of choice.
12) Performs all other duties comparable to the above as assigned.
13) Uses and/or wears appropriate safety equipment and follows established safety
practices and procedures.

Our Customer Services Specialist (CON) technicians must have the following:

• Valid state driver’s license
• Non-negligent driving record
• Meet 275 lbs. weight limit due to safety restrictions
• Ability to pass a Department of Transportation Physical
• Ability to perceive differences in wire and cable colors
• Ability to lift and move up to 100lbs
• Qualify on pre-employment screening:

Technical/Mechanical Test III (TMT III)
Test study guides can be found here
Ready to take your career on the road to success? Apply today!

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