ESSENTIAL SKILLS & EXPERIENCE:

• Customer service experience
• Working knowledge of Microsoft Office or equivalent
• Excellent written and verbal communication skills
• Attention to detail
• Proactive approach in resolving customers’ queries
• Comfortable with social media, chat and new technologies
• Friendly and efficient

DESIRABLE SKILLS & EXPERIENCE

• At least one years relevant work experience
• An Interest in art, design or interiors
• Positive, hard-working attitude
• Ability to work on own initiative
• A team player

THE ROLE:

Wallsauce.com provides a high quality of customer service and create custom made products for customers in the UK, USA, Australia and other countries worldwide. This is a hands-on role with considerable customer interaction and liaison with production teams. It also provides the successful candidate with an opportunity to develop any existing creative skills and contribute to the development of the Wallsauce customer experience. We are looking for candidates that demonstrate excellent communication skills, organisational ability and a positive team attitude.

THE RESPONSIBILITIES:

Our customer facing studio and design team deals directly with both direct and business customers as well as liaising with print production teams. The person in this role will handle customer enquiries via email, phone and live chat, liaise with our production facility and work closely with our design team handling customer mural artwork. The role is sales focused but will also involve various administration duties on a daily basis.

SPECIFIC RESPONSIBILITIES:

• Helping the customer place orders or help with any possible queries they may have
• Build a trusting and lasting relationship with the customer
• Responding to telephone, email and live chat enquiries
• Gathering information, researching/resolving enquiries and logging customer contacts
• Communicating appropriate options for a resolution in a timely manner
• Ensuring that Customers expectations are continuously met and exceeded