Job description

• Organise, motivate and lead a team
• Ensure that team members efficiently manage their workloads and deliver effective customer services to citizens
• Monitor and be accountable for team performance in line with the service’s performance requirements
• Provide ongoing support and development to all team members
• Positively contribute to team working across the organisation
• Proactively seek out and build constructive relationships with a range of partners, stakeholders local service providers, Council teams and external agencies.
• Promote an open and inclusive service, ensuring equality of access by removing barriers to service delivery and effective communication.
• Identify areas for improvement by monitoring, evaluating and using feedback on processes, procedures and outcome