HEALTHY OUTCOMES START WITH POSITIVE PATIENT EXPERIENCES.

• 37.5 Mon - Fri 08.00 to 16.00 some flexibility required
• £13.36 per hour
• Location is Ipswich Hospital
  Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: IP4 5PD
  Please take the time to read the attached job description

WHAT YOU’LL DO:

• Lead and support the Helpdesk, Reception, and Car Parking teams to deliver a high-quality, professional service.
• Ensure all helpdesk calls are answered, logged, and monitored in line with service level agreements, taking prompt action where needed.
• Supervise the reception team to maintain a welcoming and informative front-of-house experience throughout core hours.
• Collaborate with parking attendants to ensure site access policies are enforced with compassion and professionalism.
• Maintain accurate rosters and cover arrangements, ensuring continuity of service at all times.
• Resolve queries and complaints efficiently and in line with procedures, ensuring exceptional customer service is at the heart of everything you do.

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You’ll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pa