Key Responsibilities

• Respond to customer, broker, solicitor and internal stakeholder enquiries via phone, email and written correspondence.
• Provide accurate and timely information regarding customer accounts and servicing matters.
• Prepare and issue customer correspondence, notices and servicing-related communications.
• Complete account maintenance and servicing activities accurately and within required timeframes.
• Assist with payment processing, invoice management and administrative support functions.
• Maintain accurate customer and account records across relevant systems.
• Collate and prepare documentation for internal stakeholders and external legal providers.
• Assist with customer remediation, hardship administration and servicing requests where required.
• Verify account information and supporting documentation to ensure accuracy and completeness.
• Support insurance monitoring and compliance activities.

About You

• Previous experience in financial services, lending, customer service, mortgage servicing or administration is highly desirable.
• Experience working within regulated environments will be highly regarded.
• Strong administrative and organisational skills.
• High level of attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to interpret processes, policies and procedures.
• Customer-focused with a commitment to delivering positive outcomes.

Employee Benefits

We’re all about balance – delivering great work and enjoying the journey. Alongside a competitive salary, here are some perks that make working with us even better:

• Celebrate your birthday – with a paid day off, just for you!
• Give back – with paid volunteer days to support causes you care about;
• More time for you – purchase additional annual leave when you need it;
• Support for families – 18 weeks paid primary carer parental leave plus superannuation contributions;
• Wild perks – free annual membership to Taronga Zoo and Collingwood Football Club!
• Wellbeing first – access to our Employee Assistance Program (EAP);
• Keep growing – with ongoing training and development opportunities;
• Unforgettable socials – from team events to celebrations you’ll actually want to attend! and
• Retail therapy – enjoy discounts through Reward Gateway.

Key Responsibilities

• Respond to customer, broker, solicitor and internal stakeholder enquiries via phone, email and written correspondence.
• Provide accurate and timely information regarding customer accounts and servicing matters.
• Prepare and issue customer correspondence, notices and servicing-related communications.
• Complete account maintenance and servicing activities accurately and within required timeframes.
• Assist with payment processing, invoice management and administrative support functions.
• Maintain accurate customer and account records across relevant systems.
• Collate and prepare documentation for internal stakeholders and external legal providers.
• Assist with customer remediation, hardship administration and servicing requests where required.
• Verify account information and supporting documentation to ensure accuracy and completeness.
• Support insurance monitoring and compliance activities.

About You

• Previous experience in financial services, lending, customer service, mortgage servicing or administration is highly desirable.
• Experience working within regulated environments will be highly regarded.
• Strong administrative and organisational skills.
• High level of attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to interpret processes, policies and procedures.
• Customer-focused with a commitment to delivering positive outcomes.

Employee Benefits

We’re all about balance – delivering great work and enjoying the journey. Alongside a competitive salary, here are some perks that make working with us even better:

• Celebrate your birthday – with a paid day off, just for you!
• Give back – with paid volunteer days to support causes you care about;
• More time for you – purchase additional annual leave when you need it;
• Support for families – 18 weeks paid primary carer parental leave plus superannuation contributions;
• Wild perks – free annual membership to Taronga Zoo and Collingwood Football Club!
• Wellbeing first – access to our Employee Assistance Program (EAP);
• Keep growing – with ongoing training and development opportunities;
• Unforgettable socials – from team events to celebrations you’ll actually want to attend! and
• Retail therapy – enjoy discounts through Reward Gateway.