Customer Solution Adoption Expert - Product Success Team at SAP
Montréal, QC, Canada -
Full Time


Start Date

Immediate

Expiry Date

16 Nov, 25

Salary

140400.0

Posted On

16 Aug, 25

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

WE HELP THE WORLD RUN BETTER

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Responsibilities

We are looking for an SAP Solution Architect to join our team of experienced Solution Architects at Product Success, focused primarily on customers running the SAP CX Solutions. You will work closely with customers, system integrators, SAP Customer Success, Product Managers, Engineers and Support organizations.

Some of the core functions are

  • Define visions and processes at selecting the right tools and technologies, of this having our customer at the center and with a suite and AI first mindset.
  • Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
  • Design end-to-end architecture for business applications adoption.
  • Evaluate current solutions and identify areas for improvement or modernization.
  • Ensure solutions are aligned with enterprise architecture standards and best practices.
  • Provide technical leadership and guidance to implementation teams.
  • Create architectural documentation including diagrams, data flows, and integration points.
  • Support project planning, estimation, and risk management activities.
  • Ensure compliance with security, data privacy, and regulatory requirements.
  • Stay current with emerging technologies and trends in business applications.
  • Drive adoption of our solution portfolio.
  • Manage critical situations and collaborate with stakeholders strategically to mitigate situations that impact the success of our customers.
  • Stay informed about our latest solution developments by understanding our roadmaps and gaining detailed knowledge of new capabilities and help to maintain a product backlog that represent the most customer needs.
  • Create best practices for sharing knowledge with system integrators to enable scalability.
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