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Customer Solution Ambassador at FirstBank

Franklin, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-Solving, Verbal Communication, Written Communication, Teamwork, Computer Skills

Industry

Banking

Description

Position Summary: The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing “drum roll please” experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores. Essential Duties & Responsibilities: Communication Superstar Outside the box thinker Exceptionally strong problem-solving skills Proven success in a fast-paced support environment Willing and able to speak up when opportunity exists Able to provide customers with a personalized experience Able to work in a team-based environment Qualifications: At least one year in customer service is required Bilingual in Spanish is HIGHLY preferred Call Center experience is a plus Strong computer skills required Banking experience highly preferred Ability to work Saturday and evening hours Call Center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm

Responsibilities

The primary goal of this role is to resolve customer requests and enhance the overall customer experience by delivering exceptional service on every interaction. Success will be measured by achieving individual key performance goals and high Customer Satisfaction scores.