Customer Solution Engineer at GRIDSIGHT

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Problem Solving, Project Management, Customer Engagement, Technical Support, Communication, Electrical Power Systems, Data Visualization, SQL, Excel, Collaboration, Quality Assurance, Data Pipelines, Platform Performance, Technical Challenges, Client Relationships, Product Enhancements

Industry

Utilities

Description

Key Responsibilities: Product Delivery and Implementation: Manage the delivery of the Gridsight platform, working closely with US customers to identify, acquire and validate required data sources. Coordinate internal platform setup activities with Gridsight data engineers, including establishing data pipelines and ensuring successful ingestion of customer data. Ensure timely delivery of the platform, meeting defined milestones and performance standards. Conduct thorough quality assurance checks and troubleshoot potential issues to maintain platform quality and performance. Establish and manage the scheduling and maintenance of ongoing data transfers (e.g. regular data transfers), ensuring the platform remains current and aligned with customer refresh requirements. Product Enablement, Training and Support: Manage ongoing customer engagement and support, including coordinating ongoing operational meetings, engagement and platform access. Monitor platform performance, triage issues, and collaborate with data engineering teams to resolve technical challenges quickly and effectively. Partner with Gridsight subject matter experts to promote the adoption of the platform across customer organizations including through the identification, scoping and delivery of strategic additional services where required. Identify and act on opportunities to collaborate with Gridsight product and engineering teams to achieve customer requirements through ad-hoc support, refinement of existing features and development of new functionalities. Support the rollout of product enhancements and data integrations to enable high-impact use cases and maximize platform value. Ensure the platform remains reliable, responsive, and aligned with evolving customer needs. Project and Relationship Management: Serve as a trusted partner to customers by cultivating strong, collaborative relationships and maintaining open, consistent communication. Develop a deep understanding of customer goals, operational challenges, and priorities to support successful project execution. Set and align expectations with both customers and internal teams; proactively identify risks, surfacing blockers, and implement mitigation strategies. Manage timelines and deliverables to ensure high-quality, on-time outcomes. Communicate technical platform issues, resolutions, and timelines clearly to ensure transparency and alignment with customer expectations. Qualifications: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field. Experience in a technical role solving complex problems (i.e., software engineer, electrical engineer, data engineer engineer, integration specialist/consultant). Proven experience with data analysis tools and techniques (SQL, Excel, data visualization tools). Strong problem-solving skills and a methodical approach to troubleshooting technical issues. Knowledge and experience with electrical power systems is advantageous. Details-orientated project management skills, with a track record of coordinating cross-functional teams and ensuring on-time, high-quality deliverables. Exceptional communication and presentation skills, capable of interfacing with both technical and non-technical stakeholders to maintain trust and manage expectations. Customer-focused mindset with the ability to build and maintain strong client relationships. Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment. What We Offer: Join a rapidly scaling venture-backed company on the first floor. Highly competitive salary and equity package. Flexible, hybrid working environment with a high performing, mission-driven team.

Responsibilities

The Customer Solution Engineer will manage the delivery and implementation of the Gridsight platform, ensuring timely delivery and quality assurance. They will also engage with customers for ongoing support and promote platform adoption.