WHO WE ARE AT DRIVE DEVILBISS

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

OUR CUSTOMER EXPERIENCE PRINCIPLES:

We live by six key principles to deliver the best service:

• Be accessible and ready to help
• Listen, care, and respond quickly
• Keep our promises
• Be honest, knowledgeable, and trustworthy
• Own our mistakes and fix them
• Treat customers how we’d want to be treated

• Manage customer accounts and ensure expectations are met and exceeded
• Handle telephone enquiries and service calls professionally
• Schedule and allocate service workloads for engineers across the UK
• Support engineers to meet individual and departmental targets
• Ensure accurate documentation for service and invoicing
• Build and maintain strong customer relationships
• Investigate and resolve customer complaints
• Communicate effectively with internal and external stakeholders