Customer Solutions Advisor at Offerpad

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

24.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Contact Center Operations, Multi-tasking, Oral Communication, Written Communication, Problem Solving, Relationship Building, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, Decision Making, Critical Thinking, Spanish Fluency

Industry

Real Estate

Description

Available Schedules: Sunday-Thursday shift 8am-5pm Tuesday-Saturday shift 8am-5pm Position Summary The Customer Solutions Advisor is responsible for delivering “best in class” support to our Offerpad Customers (internal and external). The Customer Solutions Advisor will interact with customers by responding to any incoming calls, online chats and email inquiries in a timely, efficient and friendly manner. They will generate an efficient and accurate experience through available Offerpad solutions. The position will partner with internal stakeholders to support the customers’ journey though the Offerpad experience. Essential Functions * Answer all income calls, chats and emails guiding the customers to the appropriate departments or providing the information required to ensure a seamless experience. * Answer any general inquiries the customer may have regarding the Offerpad process. * Be the subject matter expert for available solutions offered by the company and guide the customer to the best point of contact, as well as managing complex customer issues. * Partner and resolve any questions and/or concerns Offerpad’s contracted vendors. * Establish cross-functional partnerships with other departments. Minimum Qualifications * 1+ years of customer service and/or contact center experience. * High School Diploma or equivalent required. * Strong organization and multi-tasking skills, accuracy, and attention to detail. * Strong work ethic, ability to learn quickly and adapt to change in a fast-paced culture. * Excellent communication (oral and written) skills. * Ability to take initiative and work independently to establish and manage work priorities, activities, and timelines to achieve results. * Exhibits sound judgment and swift decision-making skills. * Ability to think creatively and recommend outside-the-box recommendations. * Ability to critically review, summarize, and report findings and recommendations. * Working knowledge of Microsoft software (ie. Excel, Word, Outlook, Teams, etc.), including the ability to navigate between multiple monitors. * Demonstrated ability to build and maintain relationships with internal and external stakeholders. Preferred Qualifications * You have an interest in real estate * You are extremely self-motivated with a diligent work ethic * You excel at and enjoy relationship building and problem solving * If you are fluent in Spanish, that is a plus

Responsibilities

The Customer Solutions Advisor provides high-quality support to internal and external customers via phone, chat, and email. They act as a subject matter expert to resolve complex issues and partner with internal stakeholders and vendors to ensure a seamless customer journey.