Customer Solutions Advisor at Village Plumbing and Air

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

150000.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Relationship Building, Communication Skills, Problem-Solving Skills, Financing Plans, CRM Familiarity, Emotional Intelligence, Customer Service, Persistence, Teamwork, Self-Motivation, Detail-Oriented, Organizational Skills, Follow-Up Skills, Sales Closing, Customer Satisfaction

Industry

Consumer Services

Description

Description We’re looking for an Inside Sales Representative who’s ready to smile, dial, and close. This role is all about relationship-building, recovering unsold opportunities, and helping homeowners say “yes” to services that keep their families safe and comfortable. You’ll be the vital link between the customer and our techs, helping us turn warm leads into long-term loyalty. What’s in it for you? Earn a competitive wage of: $100K-150K+ (Hourly + Commission) Coverage of your medical premiums, plus full dental, vision, and life insurance. Company-matched 401K. Paid holidays and accrued paid time off. Enjoy a set weekly work schedule, so you can plan your time with ease. All company technology provided, with a company cell phone, tablet, and laptop to keep you connected. Ongoing training to help you grow technically and professionally in your career. Your Mission Call warm leads daily — unsold repair and replacement estimates are your goldmine Close the deal over the phone with confidence, empathy, and urgency Build trust by overcoming objections and offering flexible financing options Be the go-to resource for our techs and outside sales reps — help get the sale across the finish line Follow up like a pro: phone, text, email — whatever it takes to reconnect Make happy calls to ensure customer satisfaction and service quality Track all activity in Service Titan CRM and keep your follow-ups organized Be ready to make 65+ calls per day — we’re not shy about working the phone! What Winning Looks Like 2–2.5 closed deals per week $150K in monthly closed sales All unsold leads contacted within 24 hours Multiple contact attempts across multiple days and platforms A growing pipeline and stronger relationships every single day Requirements What You Bring to the Table Detail-oriented, organized, and self-motivated Prior inside sales or call center sales experience (agency recruitment, car sales, or B2B a plus) Comfortable making dozens of calls per day — and bouncing back from rejection Natural relationship-builder with strong communication and problem-solving skills Experience with financing plans — and the ability to clearly present options Familiar with CRMs Tools + Support Warm leads only — no cold calling Support from CSR team for live transfers Service Titan CRM to manage all activity Daily activity checklist & follow-up playbook Ongoing training and support from a growing national team Traits We Love Strong emotional intelligence: especially when customers are frustrated Customer-first mindset: you love helping people and making things right Grit: the persistence to turn “no” into “not yet” then a “not yet” to a “yes lets do business”. Customer-first mindset: you love helping people and making things right A bias for action: you don’t wait to be told, you go make it happen A servant-leader attitude: you’re here to help people, not just sell High Energy – driven to seek continuous improvement and help build a culture of accountability A teammate – you enjoy working in small teams, building relationships, and supporting others Entrepreneurial – must be a self-starter and can identify and implement initiatives that are well-aligned with the company’s strategic plan Results Oriented – links decisions to overall business objectives Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building. They will achieve results with and through others. Communicative – possesses exceptional written and verbal skills enabling her/him to prepare and present information and recommendations to a broad and diverse audience, including technicians and employees, peers on the management team, and investors

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Responsibilities

The Customer Solutions Advisor will call warm leads daily to close deals over the phone, building trust and overcoming objections. They will track all activity in the Service Titan CRM and ensure customer satisfaction through follow-up calls.