Customer Solutions Analyst (Non-Retail) Intern - Supply Chain Nestlé Cu at Nestlé

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent In Dutch, Fluent In French, Professional Knowledge Of English, Customer Service, Claims Management, Problem Solving, Efficiency, Organized, Proactive, Relationship Building, Data Analysis, Process Improvement, Transversal Interactions, KPI Management, FMCG Knowledge, Marketing Knowledge

Industry

Food and Beverage Services

Description

Position Summary Where will you work? Nestlé’s offices in Brussels & Homeworking When will you start? As from January 2026 How long will it last? 6 months In this position located in our supply chain department, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers (Mainly Pet shops). You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-to-day operations. Your Responsibilities: • Oversee the claims’ management process• Work on different customers portfolios and help to solve different cases, ensuring a high level of satisfaction• Ensure the follow-up and update of the claims dashboard, share the results, and propose actions plan to improve the process• Nestlé customer service deals with several product categories• Providing response or feedback for order-related concerns (deliveries, billing & concerns)• Transversal interactions / relationships with other departments within the Operations team (Logistics team, master data team), a centre of operations in Portugal and with Sales / Marketing• Continuously driving and encouraging improvements meeting all internal and external KPIs What Will Make You Successful? • You are Fluent in Dutch and French, with a professional knowledge of English (daily contact with Lisbon)• You are currently studying or possess a bachelor’s or master’s degree in Marketing, Business Administration, Finance, Engineering or equivalent by experience• You want to be part of a department that transforms existing processes and wins with Customers, that feels comfortable to work in transformation and change environments• You have a passion for working with customers internally and externally based on trust and want to develop long-term relationships• You are efficiency and organized with a pro-active way of working This position could be a first step for your career at Nestlé. What we offer: • Great opportunity to learn to work in a FMCG, international environment• Part of a diverse intern community • Fun and educational events organized for the intern community, with opportunities to broaden your network • 6-month & full-time internship • Competitive internship allowance • Transport reimbursement• 3.5 days of paid leave • 15 days possibility to work from abroad• Flexibility to work from home 3 days a week Any questions? Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@be.nestle.com. Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all! Position Summary Where will you work? Nestlé’s offices in Brussels & Homeworking When will you start? As from January 2026 How long will it last? 6 months In this position located in our supply chain department, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers (Mainly Pet shops). You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-to-day operations. Your Responsibilities: • Oversee the claims’ management process• Work on different customers portfolios and help to solve different cases, ensuring a high level of satisfaction• Ensure the follow-up and update of the claims dashboard, share the results, and propose actions plan to improve the process• Nestlé customer service deals with several product categories• Providing response or feedback for order-related concerns (deliveries, billing & concerns)• Transversal interactions / relationships with other departments within the Operations team (Logistics team, master data team), a centre of operations in Portugal and with Sales / Marketing• Continuously driving and encouraging improvements meeting all internal and external KPIs What Will Make You Successful? • You are Fluent in Dutch and French, with a professional knowledge of English (daily contact with Lisbon)• You are currently studying or possess a bachelor’s or master’s degree in Marketing, Business Administration, Finance, Engineering or equivalent by experience• You want to be part of a department that transforms existing processes and wins with Customers, that feels comfortable to work in transformation and change environments• You have a passion for working with customers internally and externally based on trust and want to develop long-term relationships• You are efficiency and organized with a pro-active way of working This position could be a first step for your career at Nestlé. What we offer: • Great opportunity to learn to work in a FMCG, international environment• Part of a diverse intern community • Fun and educational events organized for the intern community, with opportunities to broaden your network • 6-month & full-time internship • Competitive internship allowance • Transport reimbursement• 3.5 days of paid leave • 15 days possibility to work from abroad• Flexibility to work from home 3 days a week Any questions? Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@be.nestle.com. Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all!

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Responsibilities

Oversee the claims management process and work on different customer portfolios to ensure high satisfaction levels. Provide guidance for day-to-day operations and drive improvements to meet internal and external KPIs.