Customer Solutions Consultant at Red Energy

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Communication Skills, Problem Solving, Analytical Thinking, Resilience, Organizational Skills, Proactivity, Team Player, Attention to Detail

Industry

Utilities

Description

About us At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Join an award-winning team passionate about exceptional customer service! About the Role We’re looking for an organised, proactive team player to join our Customer Service team. This is a fast-paced contact centre role where no two days are the same.You'll be the first point of contact for our existing customers where you will resolve a wide variety of enquiries, including billing disputes, account changes, complaints, and plan upgrades. The role is a full time permanent opportunity, working on a rotating roster between 8:00am - 8:30pm Monday to Friday, and 1 in 4 Saturdays between 9:00am - 5:30pm (AEDT) with a day off during that week. Key Responsibilities Handle a high-volume of inbound calls from existing Red Energy customers Manage customer complaints by actively listening, diffusing conflict, and driving issues to a satisfactory resolution. Own customer issues end-to-end with effective communication Navigate multiple internal systems simultaneously to access and accurately update customer account information. Adhere to company policies and regulatory requirements while maintaining detailed, accurate records of all customer interactions. What We’re Looking For 12 months experience in a fast-paced customer service environment Proficient in navigating systems and resources in a fast paced environment Excellent written and verbal communication skills Demonstrate resilience and remain positive when managing challenging and high-volume customer interactions. Strong problem-solving and analytical thinking to resolve complex enquiries The ability to remain calm and professional under pressure, effectively diffusing conflict and challenging situations. A positive attitude and willingness to self motivate Why join Red Energy? 7 weeks of in office training from our dog friendly Cremorne office Hybrid work model: 2 days in our Cremorne office, 3 days from home (after 7-8 weeks training) Fixed annual pay increase each year, plus the potential to earn a KPI based bonus on top of your yearly salary 30 weeks of paid parental leave The option to purchase 4 weeks additional annual leave, for a total of up to 8 weeks per year Gain experience in different areas to support your career development within the Call Centre Employee recognition and rewards program If this role sounds like the role you have been looking for, apply for our November intake now!

Responsibilities

Handle a high volume of inbound calls from existing customers and manage customer complaints effectively. Own customer issues end-to-end while adhering to company policies and maintaining accurate records of interactions.