Customer Solutions Consultant at Red Energy

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathy, Problem Solving, Analytical Thinking, Active Listening, Communication, Customer Service, Conflict Resolution, Adaptability, Learning Agility

Industry

Utilities

Description

⚡ Your Role: The Heart of Customer Solutions The energy industry is changing fast, and Red Energy, proudly 100% Australian owned by Snowy Hydro, is committed to being the retailer that puts their customers first. As the winner of 14 consecutive Canstar Blue Awards, we uphold a standard of excellence, and that's where you come in. We're looking for an empathetic problem-solver and a critical thinker. You'll be the voice of Red Energy, owning complex customer issues and providing customer focused resolutions. This is a crucial role for someone who wants to leverage their skills to provide dedicated support during challenging times and be essential to the success of our reputation. 🚀 The Day-to-Day: Your Contribution & Impact Conflict Diffuser & Problem Owner: You'll manage a high volume of calls, using active listening to quickly get to the heart of customer issues, skillfully diffusing tricky conversations, and driving solutions from start to finish. System Agility & Compliance: You'll quickly and accurately navigate multiple systems to access and update account information, ensuring all actions adhere strictly to company policies and regulations. Communication Excellence: Translate complex energy information into simple, easy to understand language, building trust with every interaction. 🎯 The Skillset: What We Look For in You You don't need to be an energy expert yet, we’ll teach you that! What we need is a can-do attitude, a commitment to learning, and a genuine passion for helping people. You'll ideally bring 12+ months of experience as a customer service driver in fast-paced environments and demonstrate: The Natural Empath: Genuine care for our customers, resilience, and a positive, professional attitude even during challenging interactions. Driven by Solutions: Strong problem-solving and analytical thinking to resolve complex inquiries. A Growth Mindset: A desire to learn and continually upskill as the industry evolves. ✨ More Than a Job: The Red Energy Perks We believe that if you’re empowered and happy, our customers will be too. Check out how we support our people: Supporting Your Life Outside Work: Exceptional 30 weeks of paid parental leave for primary carers. Plus, the option to purchase 4 weeks of additional annual leave (up to 8 weeks off every year!). Best of Both Worlds (Hybrid Work): After 7 weeks in-office training (dog-friendly Cremorne office!), enjoy a flexible hybrid model after training (3 days in office (1 anchor day), 2 days at home). Performance Rewards & Recognition: Earn a KPI-based bonus on top of your salary. You'll celebrate success at our yearly Red Energy Awards night, and benefit from exclusive staff discounts on brands like LG, JB Hi-Fi, and Panasonic, plus access to our Employee Assistance Program (EAP). Grow With Us: We actively support your professional journey. Gain experience across different areas of the team to fuel your career development and explore internal advancement opportunities. Ready to be a core member of a passionate team and create real impact? Apply for our March intake now! Red Energy is committed to protecting your privacy and handles personal information in line with applicable data protection laws. To learn more, view our Privacy Collection Statement.

Responsibilities

You will manage a high volume of calls, using active listening to resolve customer issues and driving solutions from start to finish. Additionally, you will navigate multiple systems to ensure compliance with company policies while translating complex information into understandable language.