Customer Solutions Engineer at HP Tuners LLC

Buffalo Grove, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

85000.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ICE Calibration, Combustion Feedback Control, Sensor Integration, CAN Diagnostics, Electrical Wiring, Data Acquisition, Technical Issue Diagnosis, Remote Support, On-Site Support, R&D Testing, Product Demonstrations, Trade Show Support, Video Content Creation, Automotive Market Knowledge, Problem-Solving, Detail-Oriented

Industry

Motor Vehicle Manufacturing

Description

Description HP Tuners LLC is a global leader in the automotive aftermarket, developing hardware and software for vehicle calibration. The Customer Solutions Engineer, this individual develops and grows HP Tuners’ presence in both domestic and international markets by bridging the gap between the customer, the engineering team, and the sales team, providing technical and commercial assistance. This position is based in Buffalo Grove, Illinois and requires an onsite presence, relocation is available for the right candidate. This position reports to the Support Manager. KEY RESPONSIBILITIES Provide customer support on diverse engine control projects, including: ICE (Internal Combustion Engine) calibration across multiple platforms Combustion feedback-based control systems Sensor integration and troubleshooting CAN diagnostics and configuration Electrical wiring Calibration issues Data acquisition Bridge the gap between the customer, engineering team, and the sales team by working daily to: Find the root cause of technical issues by collaborating closely with support and engineering. Gather valuable customer insights through direct engagement, ensuring engineering receives critical feedback on new products released to select dealers before product launch (external Beta testing). Conduct R&D-driven testing on products and software updates on vehicles with engineering. Educate the Internal HP Tuners team on our products and how they are used in the market. Support customers with product functionalities and technical capabilities. Develop, improve, and perform on-site and virtual customer product demonstrations. Support Sales Managers with leads and prospects, attend trade shows and events. Collaborate with marketing (when and where needed) to create product and instructional videos and provide video and photo content as needed to support promotional efforts. Stay updated on Competing Products. Maintain a thorough understanding of company product portfolio and products. Requirements EDUCATION, KNOWLEDGE, AND COMPETENCIES Qualifications and Experience Bachelors Degree and at least 1-3 years of work experience; or 2-4 years on vehicle experience. Assume responsibility for complex issues and problems while continuously improving skill base and referring complex issues to higher-level staff. Perform work effectively under general supervision. Possess a valid permanent driver’s license from state of residence and a clean driving record. Ability to travel domestically and internationally when required. Knowledge of automotive market, internal combustion engines, tuning and diagnostics is required. Knowledge of the latest product, market, competitive and industry trends is preferred. Passion for emerging automotive technologies and/or automotive aftermarket knowledge. Technical Competencies Intermediate proficiency in the following: Technical Issue Diagnosis: Find the root cause of technical issues by collaborating closely with engineering. Remote and On-Site Support: Provide both remote and on-site support, assisting customers with issues, and traveling on short notice when necessary. Electrical Diagnostics and Troubleshooting: Diagnose and resolve electrical issues, including wiring and hardware faults, through both remote guidance and hands-on assistance. CAN diagnostics and implementation. R&D and Product Testing: Conduct R&D-driven testing on products and software updates on vehicles with engineering. Product and Policy Recommendations: Recommend changes in products, services, and policy by evaluating results and competitive developments and marketplace opportunities. Go-to-Market Strategy Support: Support the go-to market strategies on new products, new vehicle support, and existing product changes (e.g., Customer visits to facilitate testing and gathering valuable feedback on New Products). Microsoft Office Suite: Overall competence. HP Tuners’ Product Knowledge, including: VCM Scanner CORE ECU & Subsequent Powertrain Hardware CORE ECU & Subsequent Powertrain Software TDN/RTD Non-Technical Competencies Driving Growth/Customer Engagement: Work with sales to find new leads and prospects, actively pursuing opportunities, effectively highlighting the value of HP Tuners' products. Customer Feedback and Market Insights: Gather valuable customer insights through direct engagement, ensuring engineering receives critical feedback. Enhancing Brand Visibility: Collaborate with Marketing (when and where needed) to create product and instructional videos. Industry Knowledge: Stay updated on competing products, market dynamics, and emerging industry trends. Reporting and Management Communication: Keep Management informed by submitting activity and results reports. Communication: Communicate clearly on multiple platforms/mediums (verbal, written, email, video calls, etc.). Interpersonal Skills: Build and maintain strong relationships through effective communication, collaboration, and emotional intelligence. Professionalism: Maintain professionalism in all interactions. Time Management: Prioritize workload to ensure responsibilities are completed efficiently and in a timely manner. Work Independently: Act as a self-starter who can work independently while meeting goals/deadlines. Strive to investigate, learn, and ask questions to understand issues to potentially solve a problem and think/plan how to mitigate future issues before escalating to Management or other teams. Problem-solving: Apply critical thinking and analytical skills to identify, assess, and resolve technical issues effectively. Detail-oriented: Assess work with a keen attention to detail. Multi-tasking: Manage multiple tasks efficiently and in a timely manner. This includes prioritizing work when traveling. Physical Requirements Working Conditions: While performing the duties of this job, the employee is regularly required to reach, swivel with laptop, climb in and out of low and high vehicles, carry items from one area to another, and the ability to lift up to 25lbs. occasionally. Noise level is usually moderate and can be loud at times. Active listening and speaking are required. During many events, shows, and customer visits ambient temperature may be uncomfortably hot or cold. Travel: Up to 75% domestic and international travel required. Weekend travel required. Please Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of HP Tuners. Compensation and Benefits At HP Tuners LLC, we understand that compensation plays a key role when considering a new opportunity. We are dedicated to ensuring fair pay for all employees and continually work towards greater transparency in our compensation practices. The estimated base salary range for this position is $75,000 – $85,000, with actual pay determined including factors such as location, skills, experience, and other relevant considerations. This position also qualifies for a discretionary bonus and a complete benefits package, including medical, dental, vision, life, and disability coverage, paid time off (PTO), and a 401(k) program with employer matching. HP Tuners LLC is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class. HP Tuners LLC does not use AI (Artificial Intelligence) to make decisions in the hiring process. If AI (Artificial Intelligence) is utilized, HP Tuners LLC will include a disclaimer in the relevant job posting. NOTICE TO THIRD PARTY AGENCIES Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Responsibilities

This role involves providing technical and commercial assistance by bridging the gap between customers, engineering, and sales teams, focusing on customer support for diverse engine control projects like ICE calibration and sensor integration. Key duties include diagnosing technical issues, conducting R&D-driven testing, educating internal teams, and supporting sales and marketing efforts through demonstrations and content creation.