Customer Solutions Engineer - Poland/ France at LumApps

Webster, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Development, Sales Engineering, Integrations, Workato, API Development, Python, Problem-Solving, Customer Communication, Agile, Integration Technologies, SAML 2.0, REST, SOAP, SFTP, Automation, Collaboration

Industry

Software Development

Description

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation. If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now! *Team* As a Customer Solutions Engineer, you are responsible for collaborating with customers to discover, design, and implement technical solutions that maximize the value of Beekeeper, with a strong focus on integrations. You are a key member of the Customer Solutions team, working throughout all customer phases to bring your deep technical expertise and product knowledge to ensure customers' success. With a passion for developing solutions, you thrive in addressing complex technical challenges and creating meaningful, scalable integrations that meet customers' evolving needs. You are adept at managing multiple customer projects and can confidently recommend and implement sound integration solutions that drive value for both the customer and the company. You are self-driven and work closely with teams across sales, product management, and engineering to solve challenges and deliver seamless technical solutions. The ideal candidate possesses a strong technical aptitude, particularly in integration development, combined with excellent customer communication skills and a collaborative mindset. You identify with our values, excel in problem-solving, and are passionate about continuous improvement in delivering innovative solutions. *Missions* Lead the discovery and development of technical solutions, with a focus on building and enhancing integrations that drive value for customers Manage the technical rollout of customers during onboarding, with a strong focus on configuring and customizing integrations using Workato, our iPaaS platform Design and implement complex integration solutions, connecting Beekeeper with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP) Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities Collaborate with customers to gather technical requirements, and translate them into actionable integration solutions Serve as a technical advisor throughout the customer journey, from pre-sales to post-sales, supporting customer success teams with integration needs and identifying opportunities for automation Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements Continuously seek opportunities for improving integration processes and optimizing the customer implementation experience Contribute to technical knowledge-sharing by developing training materials on integration solutions and best practices for the customer success team *Skills* At least 2+ years of experience in technical development or sales engineering, with a focus on integrations in a software/SaaS environment German fluency and/ or French fluency is a must Proven experience with Workato (or a similar iPaaS platform) for developing integrations and automating workflows Strong knowledge of integration technologies, including SSO (especially SAML 2.0), API development (REST, SOAP), and system synchronization (SFTP & batch workloads) Experience in developing complex integrations using Python and related tools Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions A passion for learning, with a curiosity about new technologies and a strong results-driven mindset A degree in Computer Science, Engineering, or a STEM-related field is preferred but not required 💡 Why You’ll Love Working at LumApps We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer for those based in France: 🏡 Hybrid work model – 2 days at the office, 3 days remote 🕒 RTT days – ~10 extra days off per year 💳 Meal vouchers (SWILE) + free snacks & coffee 🧘‍♀️ Yoga classes - Take a mindful break in our Paris office 👶 Supportive parental leave and family moments — yes, even a Christmas party for your kids ! 🛡️ Health insurance (ALAN) – 60% covered + full life & disability cover 🎉 Afterworks, team celebrations & seasonal parties 💻 Equipment of your choice 🗣️ French & English lessons, professional development & access to Leeto CSE We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.

Responsibilities

The Customer Solutions Engineer is responsible for collaborating with customers to design and implement technical solutions, focusing on integrations. They manage customer projects and ensure successful technical rollouts during onboarding.