Customer Solutions Executive – iGaming (Turkish Market) at SEQUEL INTERNATIONAL INC

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Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, iGaming, Team Leadership, Problem Solving, Conflict Resolution, CRM Systems, Data Analysis, Technical Understanding, Communication Skills, Player Retention, Customer Experience, Issue Resolution, Collaboration, Performance Metrics, Feedback, Usability

Industry

Staffing and Recruiting

Description

Location: Georgia (with possible relocation to Europe) Employment Type: Full-time About the Role PEOPLE HUNT Agency is recruiting on behalf of a leading international iGaming group with operations focused on the Turkish Grey Market. We are looking for an experienced and customer-centric Customer Solutions Executive to lead customer support operations and elevate the overall player experience. This role is ideal for Turkish-speaking professionals with iGaming experience who are open to relocation and long-term international career growth. Key Responsibilities Team Leadership & Support Lead, mentor, and support the Customer Solutions team to deliver timely, high-quality customer service Ensure effective handling of all customer inquiries, including technical and service-related issues VIP & Player Experience Act as the main point of contact for VIP and high-value players, providing personalized solutions Build strong, long-term relationships to increase loyalty and satisfaction Retention & Engagement Develop and implement initiatives to improve player retention and reduce churn Optimize the customer journey across all touchpoints Issue Resolution & Collaboration Resolve complex customer issues quickly and professionally Collaborate closely with Product, Tech, CRM, and Operations teams Performance & Analytics Monitor and analyze key customer service metrics (CSAT, NPS, response times, churn) Lead continuous improvement initiatives based on data and insights Process & Compliance Ensure customer support operations comply with data protection, responsible gaming, and internal policies Manage escalations while maintaining trust and brand reputation Feedback & Improvement Provide actionable feedback to product and technical teams based on customer insights Proactively identify opportunities to enhance platform usability and player satisfaction Requirements Native or fluent Turkish speaker Fluent English (minimum B1+) 3+ years of experience in customer service, customer solutions, or support management iGaming or digital entertainment industry experience is strongly preferred Experience supporting players within the Turkish Grey Market Strong knowledge of CRM systems and customer lifecycle management Solid technical understanding of iGaming platforms and basic troubleshooting Excellent written and verbal communication skills Strong problem-solving and conflict-resolution abilities Data-driven mindset with experience using KPIs and reporting tools Willingness to relocate to Georgia and later relocate to Europe Comfortable working in a fast-paced, international environment Candidate Eligibility Applications accepted from all countries worldwide Turkish-speaking professionals living abroad are encouraged to apply What is Offered Competitive salary Relocation package, including: Flight ticket Accommodation support Fitness & wellness support Long-term career opportunity within a growing international iGaming group Opportunity to relocate to Europe based on performance and management approval Additional Information Probation period: 1–3 months Company details will be shared under NDA during the recruitment process Why Join? Join a globally recognized iGaming organization Play a key role in shaping the player experience for a major market Gain international exposure and long-term career growth Work in a dynamic, innovative, and performance-driven environment Apply Now If you are a proactive, customer-focused professional with iGaming experience and a passion for delivering exceptional player experiences, we’d love to hear from you. 📩 Apply via PEOPLE HUNT Agency

Responsibilities

Lead and mentor the Customer Solutions team to provide high-quality customer service and act as the main point of contact for VIP players. Develop initiatives to improve player retention and resolve complex customer issues while collaborating with various teams.