Toyota Financial Services are looking for an individual to join the Customer Solutions team, where you will assist our customers coming to the end of their financial contracts, or those who are looking to finance another make/model of vehicle.
The emphasis is on good customer services and overall retentions.
This is a telephone based position, and ideally the successful individual will have previous telephony experience and someone who genuinely enjoys customer services and sales.
A bit about the ‘Department’: The Customer Solutions team sit within the Sales Department, aiming to speak to every customer and retain them within the brand.
You will need to be confident and enthusiastic in all areas of customer services with a sales focus and the self-motivation to work towards and hit / exceed targets.

KEY EXPERIENCE:

• Telesales/sales or call centre experience with the enthusiasm to move into a sales focused role
• Strong written and verbal communication skills.
• Proficiencies in Microsoft Office, particularly Excel.

• Managing and retain the portfolio of existing customers that are leaving the brand, at both end of contract and in contract life when an opportunity presents itself.
• Proactively contacting existing customers who have requested a settlement figure through the ‘My Finance’ app and are leaving the brand.
• Contacting customers who are reaching the end of their existing agreement and exploring their available options.
• Providing customers with a tailored refinance quotation, checking the quotation is affordable and the best outcome for the customer.
• Liaise with third party dealerships to ensure customers’ expectations are met.
• Self-manage all Itterasshai Loyalty Plan customers (Non-Toyota & Lexus loans), ensuring the customer is given all relevant information and can evidence good customer outcomes were provided throughout the customer journey.
• Manage all referrals from internal staff members.