We’re seeking a highly motivated and experienced Customer Solutions Manager to guide our clients through an exciting and successful onboarding journey using EviSmart’s fantastic standard features!
Following successful onboarding, you’ll be the crucial link between our clients’ evolving needs and our development team, managing any custom development as a thrilling post-onboarding project. Your contributions will truly make a difference!
This role requires a deep understanding of customer processes, strategic identification of gaps, and the ability to define customer requirements, all while fostering strong client relationships and contributing to pre-sales efforts.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• Proven experience as a Business Analyst, Solutions Consultant, Implementation Manager, or similar client-facing role, preferably in a SaaS or enterprise software environment.
• Demonstrated experience in customer onboarding processes and a deep understanding of standard software feature adoption.
• Strong experience in conducting detailed gap analysis and defining custom software development requirements.
• Solid project management skills, particularly for managing post-implementation enhancements.
• Strong analytical, problem-solving, and critical thinking skills.
• Exceptional communication (written and verbal), presentation, and interpersonal skills.
• Willingness and ability to travel frequently to customer locations.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro).
• Experience with Agile methodologies (Scrum, Kanban) is a plus.
  We’re on the lookout for an enthusiastic and experienced Customer Solutions Manager to lead our clients on an exciting onboarding journey with EviSmart’s fantastic standard features!
  Once onboarding is complete, you’ll play a vital role as the bridge between our clients’ evolving needs and our development team, managing custom development projects that arise post-onboarding. Your contributions will truly make a difference!
  This role demands a deep understanding of customer processes, the strategic ability to identify gaps, and the knack for defining customer requirements, all while building strong client relationships and supporting pre-sales efforts