Customer Solutions Officer at Citi

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

40000.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Compliance, Research, Communication, Problem Solving, Risk Assessment, BPO Experience, English Proficiency, Client Experience, Sales Support, Report Preparation, Team Collaboration, Service Inquiries, Billing, Collections, Fraud Management

Industry

Financial Services

Description

We are accepting WALK-IN applicants every Monday - Friday 9AM to 4PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig. Please note that the Career Center will be closed from Dec 22, 2025 to January 02, 2026. The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. Responsibilities: Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines Ensure accuracy of research and compliance advice provided to members of sales force team Develop information regarding required changes in reports and procedures Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns Support sales force and management by implementing recommendations concerning changes, improvements and enhancements Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: International BPO voice experience is preferred. Must be at least a High School Graduate/Senior Highschool Graduate with a minimum of 6 months BPO international voice experience. Conversant in English and comfortable speaking with other nationalities Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week) Amenable to working in Bonifacio Global City, Taguig Applicants should be eligible to legally work in the Philippines BENEFITS OF WORKING IN CITI: We offer a competitive salary package of 30-40K and other great benefits including: HMO Health Insurance from day 1 for you and your unlimited qualified dependents Life Insurance from day 1 Retirement Plan Transportation Allowance Rice Allowance Medical and Dental Allowance Shift Differential Tuition Fee Reimbursement Bereavement Assistance Total of 35 leaves credits in a year CAREER GROWTH: Be part of our fast-growing teams of Customer Solutions Officers Internal movement career opportunities within Citi CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing. *By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Responsibilities

The Customer Solutions Officer will provide world-class service excellence to Citi's global clients through phone and digital banking experiences. Responsibilities include handling customer service-related concerns and assisting with compliance procedures.