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Customer Solutions Officer at Citi

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compliance Procedures, Control Systems, Research, Client Experience, Sales Support, Report Preparation, Communication Skills, BPO Experience, English Proficiency, Shifting Schedule, Team Interaction, Problem Solving, Client Necessities, Metrics Measurement, International Voice Experience

Industry

Financial Services

Description

Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines Ensure accuracy of research and compliance advice provided to members of sales force team Develop information regarding required changes in reports and procedures Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns Support sales force and management by implementing recommendations concerning changes, improvements and enhancements Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. International BPO voice experience is preferred. Must be at least a High School Graduate/Senior Highschool Graduate with a minimum of 6 months BPO international voice experience. Conversant in English and comfortable speaking with other nationalities Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week) Amenable to working in Bonifacio Global City, Taguig Applicants should be eligible to legally work in the Philippines ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Assist with compliance procedures and control systems for the business review department, including monitoring and responding to compliance inquiries. Support the sales force and management by implementing recommendations for changes and improvements.