ABOUT US

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

As the first point of contact for both existing and prospective clients, you’ll play a vital role in delivering a seamless and supportive experience. You’ll help clients navigate care options, respond to enquiries, and ensure their needs are met with empathy and efficiency.

Key responsibilities:

• Be the go-to contact for new and existing AHAC clients
• Guide people through their care journey with empathy and clarity
• Troubleshoot service issues and ensure smooth, timely resolutions
• Support intake and referrals with a focus on person-centred care
• Keep accurate records and manage high-volume calls with ease
• Collaborate with internal teams to deliver seamless support