WHAT YOU BRING TO THE TABLE

• 1+ year of customer service or call center experience (preferred)
• Excellent communication and problem-solving skills
• Ability to stay calm and focused under pressure
• A positive, team-oriented attitude
• Comfortable working on-site in a fast-paced environment
• Basic computer skills and ability to work with customer databases

ABOUT THE ROLE

Are you a great communicator who thrives in a fast-paced environment? Do you enjoy helping customers and solving problems? Join the Voysus team as an on-site Customer Service Representative, representing Reliance Home Comfort, one of Canada’s leading home services companies.
This is a fantastic opportunity to grow your customer service skills, gain industry experience, and earn unlimited commission on top of your pay!

WHAT YOU’LL BE DOING

As a Customer Service Representative, you’ll work on-site handling inbound customer inquiries. You’ll support existing clients, provide information about products and services, and help resolve any issues or concerns, all while delivering a high-quality customer experience.

YOUR ROLE WILL INCLUDE:

• Responding to inbound calls from Reliance customers
• Answering questions about WH/HVAC products and protection plans
• Assisting customers with grievances, service appointments, and account updates
• Providing exceptional service and support with a friendly, professional attitude
• Upselling or offering value-added services where appropriate