Customer Solutions Representative at VILLAGE ASSOCIATES INC

Pulaski, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Troubleshooting, Sales, Communication, Problem Solving, Attention to Detail, Interpersonal Skills, Data Entry, Mechanical Assembly, Self-Starter, Microsoft Office, Wiring Schematics, Electromechanical Devices, PCBAs, Teamwork, Judgment Skills

Industry

Real Estate

Description

Description Responsible for ensuring that Bay Tek Entertainment delivers the highest level of customer service possible to both internal and external customers. Primarily responsible for providing unscripted technical troubleshooting phone support to our customers for any of the products we manufacture to help diagnose electromechanical and software-related issues while also generating sales of parts and other products. Responsibilities: Assure customer satisfaction by working directly with our end customers via phone to troubleshoot and provide technical advice to resolve game/machine problems Troubleshoot by understanding and identifying the cause and effect of software and electromechanical devices Within the Village, be a strong customer advocate while balancing our business goals Identify and quantify issues to discover or prove patterns and trends Engage with others to resolve issues Possess the ability to document issues and report details and status Provide internal and external communication, disseminating information about issues, advisories, status, resolutions, techniques, etc. Willing involvement with our new product development team as a customer advocate Perform data entry, recording the details of the incident and entering the resulting order and invoicing process for parts required Email Corresponding with customers and distributors which may lead to customer orders Email Corresponding to troubleshoot products in the field with technicians. Be Sales Minded to help upsell and drive orders to hit overall sales goals and growth Materials and Equipment Utilized: Typical office equipment Working Environment: 95% - Office environment 5% - Manufacturing environment; clean, low to moderate noise, safety glasses required and other personal protective equipment where applicable Requirements Education and Training: 3 – 5 years as a Customer Service Agent or similar High school diploma or GED Proven business or life-experience in troubleshooting Knowledge/Skills/Abilities: Understands the use of the multi-meters, AC/DC power Understand troubleshooting PCBAs and electronics systems Ability to interpret wiring schematics and drawings Self-starter capable of observing and solving problems using all available resources Must be able to establish priorities, work independently, and proceed with objectives without supervision Confidence, tact, patience, politeness, and diplomacy while dealing with complex problems and customers Strong interpersonal skills in areas of verbal and written communications High degree of accuracy and attention to detail Proficiency with Microsoft Office products (Word, Excel, etc.) Mechanical assembly build experience a plus Motivational, listening, and problem-solving skills Works well with others in a team environment Clear and concise, fluent, and positive communication skills Possess the ability to make good judgment calls in an environment without black-and-white rules Ability to take on and resolve recurring difficulties with customers and staff Travel Requirements: Possible, but not regular, visits to customer locations as well as possible attendance at trade shows Physical Requirements: The ability to sit, stand, bend, and twist

Responsibilities

The Customer Solutions Representative is responsible for providing technical troubleshooting support to customers and ensuring high levels of customer satisfaction. This role also involves documenting issues, engaging with teams to resolve problems, and contributing to sales efforts.