Customer Solutions Specialist at ALCIVIA

Cottage Grove, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Microsoft Office, ERP Systems, CRM Systems, Attention to Detail, Organizational Skills, Problem Solving, Teamwork, Account Management, Billing, Invoicing, Data Entry, Service Excellence, Flexibility, Safety Protocols

Industry

Farming

Description

Description ALCIVIA is growing and looking to add a full-time Customer Solutions Specialist at our Cottage Grove, WI headquarters location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA. Pay Type: Hourly Rate, bi-weekly Work Setting: Onsite, In-Office. Work Location: 1401 Landmark Drive, Cottage Grove, WI 53527. Core Work Schedule: Monday - Friday, 8:00am to 4:30pm. Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire. Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield. 401K company match up to 6% and 100% vested day one. Paid Parental Leave. Paid Time Off, Paid Holidays, and Paid Volunteer Time Off. 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program. Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more. Company Clothing Annual Allowance. ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/ Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak Visit our Company Social Media Accounts: Facebook and LinkedIn. Customer Solutions Specialist Essential Responsibilities: The Customer Solutions Specialist is a key member of the Customer Solutions team, responsible for delivering timely, accurate, and professional service to internal and external customers across multiple communication channels. This role supports all front-line service functions including phone and email support, order processing, payment handling, account updates, and new customer onboarding. The specialist plays a vital role in creating a positive customer experience by combining product and service knowledge with proactive communication and a strong commitment to service excellence. While this role is primarily customer-facing, the Customer Solutions Specialist collaborates closely with other departments including Sales, Credit, Dispatch, and Back Office Administration to ensure accurate information flow and seamless service delivery. The individual in this role helps manage daily requests, resolve routine customer concerns, and contribute to the continuous improvement of front office processes Answer inbound calls via designated customer service and order lines, providing prompt, knowledgeable assistance on product availability, service schedules, payment processing, and account questions Process over-the-phone customer payments accurately and securely in compliance with established financial controls Monitor and respond to messages in shared customer service inboxes, ensuring all communications are handled professionally and within established response timelines Escalate complex or sensitive customer issues to the Customer Solutions Manager and collaborate with internal teams to ensure timely resolution Provide direct support to customers for new orders, order changes, and general service-related inquiries Support the onboarding of new customers by entering accurate account details, confirming service needs, and providing documentation as needed Create, distribute, and track customer agreements, ensuring completeness and proper documentation in line with company policy Maintain and update customer records, contact information, and service preferences within ERP and CRM systems Coordinate with internal teams to facilitate service or product setup, installation scheduling, or account modifications Document and follow up on service-related changes, equipment requests, or customer updates Partner with back office and scheduling teams to align communication and service timelines with customer expectations Collaborate with sales, credit, and operations teams to ensure a seamless experience from order placement to service completion Assist with seasonal tasks such as contract mailings, account verifications, service reminders, and outbound customer calls Support cross-divisional initiatives and contribute to shared workload coverage during peak times or staff absences Communicate recurring service issues, customer feedback, or process improvement opportunities to the Customer Solutions Manager Provides coverage (as needed) for the front desk reception area, including operator phone coverage and walk-in customer assistance Deposits checks received at the location into the bank account, daily Depending on the assigned work location, a responsibility could be to retrieve the work location’s mail from the post office, daily Flexibility to work outside of core business hours to support seasonal needs and ensure exceptional customer service during peak periods Perform other duties as assigned Requirements Customer Solutions Specialist Required Skills & Qualifications: High school diploma or equivalent required Associate degree in Business, Communications, or a related field preferred 1–3 years of customer service experience required; experience in an administrative or service-based industry is a plus Proficiency in Microsoft Office applications and comfort navigating ERP or CRM platforms Strong written and verbal communication skills with a professional, customer-focused demeanor Ability to manage multiple priorities in a fast-paced, deadline-driven environment Familiarity with basic billing, invoicing, data entry, and account support Excellent attention to detail, organizational skills, and follow-through A proactive and solutions-oriented mindset with a desire to support both customers and internal teams Team-oriented with a strong sense of accountability and pride in service delivery Sales awareness and a service-first approach to all customer interactions Must have a valid driver’s license, clean driving record, and reliable transportation to work Strong commitment to workplace safety and adherence to safety protocols Customer Solutions Specialist Working Conditions: Full-time, onsite (in-office) position Standard business hours with flexibility required during seasonal peaks or business-critical periods Must be willing to provide phone and customer-facing support during high-volume times or when directed by management May require occasional travel between ALCIVIA locations for training or team support may be requested Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/ ALCIVIA Locations: https://www.alcivia.com/connect/locations/

Responsibilities

The Customer Solutions Specialist is responsible for delivering timely, accurate, and professional service to customers across multiple communication channels. This role includes supporting front-line service functions such as order processing, payment handling, and new customer onboarding.