DAY IN THE LIFE OF A CUSTOMER SOLUTIONS SPECIALIST

• Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
• Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
• Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.
• Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
• You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.

YOUR SKILLS TO PAY THE BILLS

• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving & critical thinking abilities to address customer queries effectively.
• Commitment to delivering impressive customer service experiences.
• Flexible & adaptable to changing priorities in a fast-paced environment.
• You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you).
  Think you’ve got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you’re a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!

We’re on the lookout for multiple Customer Solutions Specialists to join our Springfield Contact Centre on a Part-Time basis (of 23.75hrs per week, Monday to Friday) who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you’ll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.