Customer Solutions Specialist at Quest Diagnostics Careers

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

103455.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Interpersonal Communication, Presentation Skills, Multi-tasking, Organizational Skills, Prioritization, Conflict Resolution, Microsoft Word, Microsoft Excel, Confidentiality, Client Relationship Management

Industry

Medical and Diagnostic Laboratories

Description

Customer Solutions Specialist - Louisville, KY (Kentucky, Ohio, and/or West Virginia), Monday to Friday, 8:00 AM to 5:00 PM Work collaboratively with Commercial Sales to coordinate activities that maximize client satisfaction. Act as the operational point person for assigned strategic new accounts to ensure they have a flawless startup experience. Proactively evaluate customer needs and requirements to create optimal service delivery options for assigned “at-risk” customers who have serious concerns or challenges in doing business. Pay range: $57,475+ per year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: * Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours * Best-in-class well-being programs * Annual, no-cost health assessment program Blueprint for Wellness® * healthyMINDS mental health program * Vacation and Health/Flex Time * 6 Holidays plus 1 "MyDay" off * FinFit financial coaching and services * 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service * Employee stock purchase plan * Life and disability insurance, plus buy-up option * Flexible Spending Accounts * Annual incentive plans * Matching gifts program * Education assistance through MyQuest for Education * Career advancement opportunities * and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Responsibilities

Coordinate with Commercial Sales to maximize client satisfaction and manage the operational startup experience for strategic new accounts. Proactively evaluate and resolve service delivery challenges for at-risk customers.