Customer Solutions Specialist at Zwiesel Fortessa Americas LLC

Winchester, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Customer Support, Phone Communication, Email Communication, NetSuite, Order Entry, Quote Entry, Return Processing, Credit Processing, Product Availability Inquiry, Quality Control Case Entry, Internal Communication, Microsoft Outlook, Microsoft Excel, Multitasking, Prioritization

Industry

Hospitality

Description

Company Description Zwiesel Fortessa Americas LLC previously known as Fortessa Tableware Solutions, LLC, a leading global tableware company part of the Zwiesel Fortessa Group, has been an integrated designer, developer, and marketer of high-quality tableware for more than 30 years. We design and source the dinnerware, flatware, glassware and serve ware selected by the top foodservice professionals worldwide and preferred for home entertaining. Our products are found in over 80% of Forbes four- and five-star hotels in North America; it’s clear that we do business with those who expect (and deliver) the best! We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community. We are seeking a full-time Customer Solutions Specialist to join our Commerical Food Sales team at our office in Winchester, Virginia. Working hours for this position are Monday-Friday, 8:30am-5pm. Job Description A Customer Solutions Specialist is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division. Key Responsibilities Include- Respond and resolve all customer inquiries, concerns, and requests via phone and/or email. Ensure that all customers are setup properly in the NetSuite system. Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner. Support our outside sales representatives team by providing information on orders and product availability. Enter product returns or quality control cases in Netsuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination. Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies. Qualifications Minimum Qualification Include- High school diploma or general education degree (GED) required At least two years’ experience in a customer service or similar environment Strong oral and written communication skills Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.) Must be ability to multitask and prioritize work Additional Information Please submit your salary expectation with resume. Zwiesel Fortessa Americas, LLC offers excellent competitive compensation and a robust benefits package that includes: Medical, dental, and vision 401(k) plan with a company match Short-term and long-term disability – 100% paid by the company Vacation/Paid Time Off, starting with 4 weeks per year Paid company holidays Annual wellness stipend Employee purchase discount All your information will be kept confidential according to EEO guidelines. We look forward to hearing from you!

Responsibilities

The Customer Solutions Specialist is responsible for delivering excellent customer service and support to all customers, sales representatives, and internal staff within the Commercial Food Service division. Key duties involve accurately managing all customer interactions, orders, quotes, returns, and credits using the NetSuite system.