Customer Specialist - Cloud & Platform at Tata Teleservices

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure Infrastructure, Microsoft Security Solutions, Defender, Sentinel, Entra, Cloud Adoption, Customer Health Monitoring, Azure Native Security Tools, Cloud Architecture, Executive Business Reviews, Azure Roadmap, Cost Optimization, Compliance Frameworks, Zero Trust Architecture, Project Management, Communication

Industry

Telecommunications

Description

Key Role Deliverables 1. Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks. 2. Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra). 3. Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value. 4. Drive adoption of Azure-native security tools and best practices to strengthen cloud environments. 5. Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment. 6. Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders. 7. Maintain a deep understanding of Microsoft’s Azure & Security roadmap to guide clients on optimization and innovation. 8. Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc. Right Person (Qualification & Experience) 1. B. Tech (Computer Science, Electronics etc.) 2. 5-8+ years in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure and/or cybersecurity. 3. Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features. 4. Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc. 5. Experience with compliance frameworks (e.g., NIST, ISO 27001, GDPR) and security best practices in the cloud. 6. Ability to manage technical conversations with C-level stakeholders and IT teams. 7. Strong project management, communication, and interpersonal skills. 8. Certifications preferred: * Microsoft Certified: Azure Solutions Architect Expert * Microsoft Certified: Security, Compliance, and Identity Fundamentals * Microsoft Certified: Azure Security Engineer Associate 1. Personal Attributes 1. Self-learning mindset. Constantly keeping up to date on new solution areas in Azure & Cybersecurity. 2. Understand customer needs, articulate value & and offer them solutions. 3. Withstand pressure and contribute as a team player 4. Target oriented Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Responsibilities

The role involves acting as a trusted advisor for customers implementing Azure infrastructure and security frameworks, leading onboarding, training, and enablement for Microsoft Security solutions. Responsibilities also include monitoring customer health, driving adoption of Azure-native security tools, and conducting strategic planning sessions with stakeholders.