Customer Specialist – Converged Comm at Tata Teleservices

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Base Usage Management, Voice Products, Data Products, Security, Cloud, Collaboration, Team Handling, Commercial Acumen, Cross Selling, Upselling, Consultative Selling, Market Research, Analytical Skills, Communication, Negotiation, Presentation

Industry

Telecommunications

Description

Key Role Deliverables * Base Usage Management * Base Converge Comm Usage management * Base Voice Products (SMART FLO) Usage management * Incremental Usage * Through Upgrades basis Usage drive Right Person (Qualification & Experience) * Understanding of customer Industry domain including terminologies, past and emerging trends * Understanding of IT landscape and emerging trends of multiple industries * Strong technical knowledge & experience of assigned Data, Voice, Security, Cloud, Collaboration products * Advance level understanding of technology landscape, products and trends * ~ 7 to 10 Years of Team handling exposure * Total Experience of 15 to 20 Years * Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferrable * Market Research and Analytical Skills * Graduate or Post Graduation from reputed university * Sales Certification on Data, Voice, Cloud will be an added advantage Personal Attributes * Effective Communication, Coordination and Negotiation skills * Efficient team leader * Presentation & Story Telling * Time Management * Attention & Eye for details Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Responsibilities

The role involves managing base usage for voice and converged communication products while driving incremental usage through upgrades. The specialist will focus on consultative selling and cross-selling to meet business targets.