JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Specialist to join our team. This role is essential in providing exceptional customer support and ensuring client satisfaction. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle various customer inquiries effectively. As a Customer Specialist, you will be the first point of contact for our clients, assisting them with their needs and ensuring a positive experience.

QUALIFICATIONS

• Bilingual or multilingual skills are plus; proficiency in English is required.
• Previous experience in customer service or call center environments is preferred.
• Strong typing skills with attention to detail for data entry tasks.
• Excellent communication skills with the ability to convey information clearly and effectively.
• Familiarity with sales techniques and client engagement strategies is a plus.
• Proficient in Microsoft Office applications and general computer skills.
• Ability to analyze situations critically and provide effective solutions.
• A positive attitude and a willingness to learn are essential for success in this role. Join us as a Customer Specialist where your contributions will make a significant impact on our customers’ experiences!
  Job Types: Full-time, Part-time
  Pay: $29.16 - $38.00 per hour
  Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Virtualization: 1 year (Preferred)

Location:

• California (Preferred)

Work Location: Remot

• Provide outstanding customer service through various channels including phone, email, and chat.
• Assist customers with inquiries related to products and services, ensuring accurate information is provided.
• Handle outbound calling to follow up on customer requests or feedback.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Utilize Microsoft Office and other computer applications to document interactions and manage customer accounts.
• Exhibit strong phone etiquette while communicating with clients to foster positive relationships.
• Analyze customer feedback and provide insights to improve service delivery.
• Process cash handling transactions accurately when required.
• Collaborate with team members to enhance client services and support initiatives.