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Customer Specialist Sr - Mexico at Schneider National
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Order Processing, Freight Management, Negotiation, Problem Solving, Efficiency Improvement, Technology Utilization, Trend Analysis, Team Collaboration, Multi-Priority Management

Industry

Truck Transportation

Description
Job overview: Schneider is seeking a Senior Customer Service Representative in Mexico City to be responsible for handling relationships with Schneider’s customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates. Responsibilities: Monitor customer freight to identify issues and improve efficiency. Recommend adjustments as freight volumes fluctuate. Use a variety of technology to analyze service issues and trends to determine solutions. Work closely with leaders, teams and customers. Skills and qualifications: Have a high school diploma or GED. One year of customer service experience preferred. Have strong written and oral communication skills. Able to manage multiple priorities. Pay and benefits: Medical expense insurance. Savings fund with company match. Company-paid life insurance. Personal days, vacation days and paid holidays. Results-based productivity bonus. Vacation and Christmas bonuses. Food vouchers. Schneider's inclusive culture We do not request pregnancy and/or HIV tests, we always live in an environment of respect and inclusion regardless of sexual orientation, gender identity or gender expression. The facilities are fully accessible to people with disabilities and if a reasonable accommodation is needed, it can be requested.
Responsibilities
The Senior Customer Service Representative will handle relationships with Schneider’s customers, processing and monitoring customer orders, and managing freight solicitation. They will also identify issues in customer freight and recommend adjustments as needed.