Customer Strategy Consultant

at  Dentsu

Job Description:
About Merkle
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
In the Netherlands, we work together with renowned brands such as Odido, SkyShowtime, Dutch Railways (NS), Albert Heijn and VodafoneZiggo. Moreover, we have strategic partnerships with Salesforce, Google, Adobe, Marigold and more. For more information, please visit
www.merkle.nl
.
The role
Join our ambitious CXM strategy team and help shape the future of customer experiences! As a Customer Strategy Consultant, you’ll develop and implement digital customer experience strategies for national and international clients. Your focus will be on enhancing customer experience, loyalty, change management, and transformation.

Key responsibilities:

• Develop and execute customer experience strategies
• Guide clients through change management and transformation
• Collaborate with interdisciplinary teams on diverse projects, including CRM, loyalty programs, and marketing automation
• Provide expert advice and strengthen client relationships
• Support business development and participate in pitches

Qualifications:

• HBO/Higher Vocational Education degree and 7+ years of relevant experience
• Fluent in Dutch and English (Dutch required)
• Strategic thinker with strong analytical skills
• Excellent communication and project management abilities
• Experience with technology and data in the CX field
• Commercially driven with experience in business development
• Proven ability to manage and mentor team members

Ready to take your career to the next level?
Apply now and be part of something extraordinary!
Additional information

What we offer? Quite a lot, here are some highlights:

• An international work environment. Brain-picking colleagues from over the globe;
• A challenging position at a successful company in a growing market;
• Enough time for other fun things at work. Table football, table tennis, (thematic) get-togethers, parties, camping with all colleagues, and a lot more;
• 3 extra days off (yes, at Merkle we take your well-being very seriously) - next to 25 annual holiday days off there are 3 Well-being Days;
• 2 Social Impact Days - you can volunteer for the cause of your choice;
• Extensive learning and development possibilities - wide range of in person and online training courses;
• A hybrid work model, we work 2-3 days at the office, other days at home;
• And, of course, a good salary and excellent fringe benefits.

Where will you work?
At our office you’ll find a group of professionals with different backgrounds and specializations. Pro’s that love to look further than their own niche and are keen to make the impossible possible. If you’d ask us we also think the parties, room for initiative and good vibes are what makes Merkle great. We don’t like shady stuff, but we do like a good atmosphere.

• Develop and execute customer experience strategies
• Guide clients through change management and transformation
• Collaborate with interdisciplinary teams on diverse projects, including CRM, loyalty programs, and marketing automation
• Provide expert advice and strengthen client relationships
• Support business development and participate in pitche