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Customer Strategy Manager ( Retail ) at Hire Rightt Executive Search
Abu Dhabi, Abu Dhabi, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 27

Salary

75000.0

Posted On

14 Oct, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description
  • Develop customer strategies aligned with overall business and commercial objectives.
  • Analyze customer data, behavior, feedback, and market trends to identify opportunities.
  • Segment customers and develop targeted strategies for different customer groups.
  • Identify opportunities to improve customer experience and journey across key touchpoints.
  • Work with Sales, Marketing, Product, Operations, and Customer Success teams to execute strategic initiatives.
  • Build business cases and recommendations using customer and commercial insights.
  • Monitor KPIs such as retention, churn, customer lifetime value, satisfaction, engagement, and revenue.
  • Lead strategic projects designed to increase customer loyalty and profitability.
  • Present insights, recommendations, and performance updates to senior leadership.
  • Continuously assess competitors and market developments to inform customer strategy.

How To Apply:

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Responsibilities