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Customer Success Account Management: MBA Opportunities at Microsoft

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Stakeholder Management, Technical Aptitude, Business Objectives, Digital Transformation, Program Planning, Customer Success, Relationship Building, Communication, Industry Awareness, Solution Delivery, Account Management, Prioritization, Customer Outcomes, Organizational Strategy, Technical Stakeholders

Industry

Software Development

Description

Learn customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps. Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships. Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Understands the organizational and customer success strategy. Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Currently pursuing or have completed a Master of Business Administration (MBA) degree AND 2+ year(s) experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education) and/or driving digital transformation. Passion for technology and customer obsessed.

Responsibilities

The role involves learning customer engagement models and managing relationships with key stakeholders to ensure quality solution delivery. It includes supporting program planning and customer-facing reviews to achieve agreed-upon outcomes.