Customer Success Account Management at Microsoft

Stockholm, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Program Management, Customer Success, Solution Delivery, Practice Management, Consulting, Portfolio Management, Business Acumen, ITIL Certification, Project Management Certification, Technical Expertise, Strategic Roadmaps, Stakeholder Engagement, Executive Expectations, Industry Knowledge, Value-Based Business Dialogues

Industry

Software Development

Description

- Customer Relationship Management - Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health, using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. - Aligns with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work. - Customer Success Leadership - Delivery and Program Management - In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. - Technical Relevance - Leverages foundational industry, technical expertise, and visionary mindset to enable customer success. Required/Minimum Qualifications - Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field ANDexperience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR equivalent experience. Additional Preferred Qualifications - Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR equivalent experience. - Solid years relevant work experience within customer industry. - Business acumen and extensive experience of driving value based business dialogues. - Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. - Project Management Institute (PMI) or equivalent Project Management certification.

Responsibilities

The role involves managing customer relationships and ensuring successful solution delivery by collaborating with key stakeholders. Additionally, it includes developing strategic roadmaps and prioritizing engagements to meet customer outcomes.