Customer Success Account Management

at  Microsoft

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
We are looking for a customer facing role responsible for customer success through the management of program deliveries and strong customer executive relationships at our largest customers. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. This role will be front and center with our customers in support of their digital journey and empowering them to achieve more.

EXPERIENCES REQUIRED:

• Business ownership and growth-oriented mindset, ability to drive predictable delivery business within portfolio.
• Success in complex engagement managementand/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.
• Experience with a global enterprise environment with an understanding of corporate customer support needs.
• Self-driven problem-solving attitude and a curious mind, willing to learn more and help
• Thriving in the fast-paced matrix managed environment.
• Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• Collaboration and Communication- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Business Owners, Senior Executives, IT management, Database administrators and Data Scientist).
• BSc/MSc degree, including Computer Science/Engineering, Microsoft technology knowledge preferred.
• Technical- Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.
• Excellent Danish and English language skills
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

Key Accountabilities include:

• Provides Delivery Leadership – Orchestrates delivery of services to ensure the achievement of customer priorities leading to their desired outcomes.
• Engages Customer Executive Sponsors - Establishes and nurtures strong executive sponsorship and manages the relationships with customer leadership to drive the execution of the strategic account plan, consumption roadmap & delivery execution oversight.
• Accountable for the Customer Success Cloud Consumption Planning and Execution
• Aligns the strategic account planning and cross-organization support coverage to drive consumption planning and success engagement execution aligned to the desired customer outcomes.
• Accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources aligned to the account. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones.
• Leads the Customer Success & Support team, aligning prioritized customer solutions, managing the Strategic account plan.
• Leverage technology experience - Is experienced with real-world, hands-on experience designing, developing, deploying, and supporting large technology solutions. Knowledgeable and experienced in creating solutions that leverage cloud technologies and that provide maximum business value, which sustain the test of time.
• Engages Microsoft Executive Sponsors - Aligns with Microsoft Executive Sponsors to establish an engagement model and manage the communication & escalation strategies with customer leadership

The Customer Success Account Manager provides delivery leadership focused on ensuring delivery is driving the customer’s success and consistently achieving our shared objectives and outcomes. They will oversee and ensure prioritized alignment of coordinated outcomes across Customer Success Engagements and Support Programs that will drive customer business outcomes, cloud consumption, supportability, and operational health improvements.

Key Accountabilities include:

• Provides Delivery Leadership – Orchestrates delivery of services to ensure the achievement of customer priorities leading to their desired outcomes.
• Engages Customer Executive Sponsors - Establishes and nurtures strong executive sponsorship and manages the relationships with customer leadership to drive the execution of the strategic account plan, consumption roadmap & delivery execution oversight.
• Accountable for the Customer Success Cloud Consumption Planning and Execution
• Aligns the strategic account planning and cross-organization support coverage to drive consumption planning and success engagement execution aligned to the desired customer outcomes.
• Accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources aligned to the account. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones.
• Leads the Customer Success & Support team, aligning prioritized customer solutions, managing the Strategic account plan.
• Leverage technology experience - Is experienced with real-world, hands-on experience designing, developing, deploying, and supporting large technology solutions. Knowledgeable and experienced in creating solutions that leverage cloud technologies and that provide maximum business value, which sustain the test of time.
• Engages Microsoft Executive Sponsors - Aligns with Microsoft Executive Sponsors to establish an engagement model and manage the communication & escalation strategies with customer leadership.

We are looking for a highly motivated and passionate person.
Check out the Customer Success Account Manager role at Microsoft! Be ready to make impact!