AERISTO is a leading leather supplier for the aviation interiors industry. Additionally we offer a host of value added processes such as: decorative quilting, stitching, embroidery, printing, embossing, laser etching, perforating, cut to pattern, etc.
We are currently looking to bring aboard an enthusiastic individual to help our efforts in customer service, sales and account management - all three of which are closely interwoven within the small aviation industry we cater to.
ERP systems knowledge is a must as is a background in customer service / communications. Attention to detail, organization and execution are imperative and will lead to personal advancement and new opportunities within the company. We are looking for a positive “can do” and “what’s next?” attitude.

Duties include:

• Strengthen customer relationships through maintaining personalized, close, and consistent communication to identify upcoming sales or projects.
• Handle incoming and outgoing customer calls, and emails courteously and professionally.
• Process sales orders, quotations, and sample requests using Microsoft Dynamics AX, MS Office365, and Salesforce CRM.
• Follow-up with customers with regards to pending sales orders, quotations, or sample orders.
• Communicate with customers to answer any raised questions or inquiries.
• Handle and resolve customer issues and complaints in a timely and professional manner.
• Maintain an updated and accurate customer database.
• Communicate with internal departments to guarantee project deadlines are met.
• Guide and educate customers with our leather collections and the different variety of colors.
• Proactive mindset when dealing with customer orders, quotations, and inquiries.
• Filing all documents as per the company system.

In addition to highly competitive compensation, we offer a rewarding and fun job environment and a commitment to all of our employees growth and development.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Grand Prairie, TX 75050 (Required)

Work Location: In perso

• Strengthen customer relationships through maintaining personalized, close, and consistent communication to identify upcoming sales or projects.
• Handle incoming and outgoing customer calls, and emails courteously and professionally.
• Process sales orders, quotations, and sample requests using Microsoft Dynamics AX, MS Office365, and Salesforce CRM.
• Follow-up with customers with regards to pending sales orders, quotations, or sample orders.
• Communicate with customers to answer any raised questions or inquiries.
• Handle and resolve customer issues and complaints in a timely and professional manner.
• Maintain an updated and accurate customer database.
• Communicate with internal departments to guarantee project deadlines are met.
• Guide and educate customers with our leather collections and the different variety of colors.
• Proactive mindset when dealing with customer orders, quotations, and inquiries.
• Filing all documents as per the company system