Company: Beonic
Position Title: Customer Success / Account Manager
Reports To: Senior Vice President, International
Job Type: Full Time, Exempt
Salary: 80,000 to 90,000 USD + STI
Location: Costa Mesa, California

INDUSTRY & DOMAIN KNOWLEDGE

Beonic operates in multiple industries including, Airports, Retail and Commercial Property In addition, Beonic works with a variety of technologies including, WiFI, People Counting, Cameras, LiDAR, & other IoT devices. The Customer Success Account Manager must be a proven problem solver, experienced in working with senior decision makers within customer organisations.
As a Customer Success Account Manager you will be responsible for supporting customers across our International markets, including the US and EMEA regions. Your role will be instrumental in driving customer retention, growth, and upsell opportunities.
You will work in close partnership with the International Sales Team and collaborate cross-functionally with teams such as Product Development, Technology, Operations and Digital Strategy to ensure a seamless customer experience.
This position also involves a strong technical focus, supporting the successful delivery and adoption of Beonic’s products and services. Your ability to combine relationship management with product knowledge will be key to enabling long-term customer success.
The ideal candidate will have at least 5 years experience representing a high ticket technical product, working with senior decision makers. They will be an effective communicator and organizer who can eliminate obstacles, maintain a realistic view of complex technical initiatives, and manage the customer process end-to-end. They are skilled at brainstorming, deadline driven, organized and detail focused. They have excellent interpersonal and communication skills. They are passionate about customer success and customer experience. This is a fast-paced, highly collaborative role that involves numerous stakeholders across multiple industry verticals.

REQUIREMENTS:

• 5 + years of commercial experience
• Minimum of a Bachelor degree or equivalent Knowledge of Martech, CRM, BI and CMS technologies an advantage eg;
• SFMC, Campaign Monitor, Mailchimp, Hubspot, Tableau, PowerBI
• Understanding of common API protocols, e.g. REST, JSON, MQTT etc.
• Experience with PM and Service Management tools, (eg. Jira, Trello, Zendesk, Freshdesk etc.)
• Strong customer empathy and ability to communicate technical concepts to both technical and non-technical audiences.
• High energy, charismatic, innovative and creative
• Persuasive communicator to build momentum and buy-in from other teams or customers
• Organizational skills to effectively manage competing projects with tight deadlines
• Exceptional team player
• At home in a very fast-paced environment with a high level of autonomy
• Legal authorization to work in the USA
  Job Type: Full-time
  Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Account management: 5 years (Required)

Ability to Commute:

• Costa Mesa, CA 92626 (Required)

Work Location: Hybrid remote in Costa Mesa, CA 9262

• Key Account Management of Beonics most valuable portfolio of customers, working daily with senior decision makers within focus on the following sectors;
• Airports
• Stadiums
• Retail and Leisure
• Provide responses to technical or account queries, project management and client management
• Provide technical support and training for customers of the Beonic SaaS platform.
• Liaise with internal technical and account teams to solve client problems
• Consult with clients on the integration of their systems and networks with Beonic’s SaaS platform.
• Assist Beonic Sales teams in the creation of customer proposals and cost estimates
• Work with the Beonic Digital Strategy team to optimize marketing strategies, campaigns and content for customers.