REQUIRED/MINIMUM QUALIFICATIONS:

• Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.
• 3+ years leading enterprise-wide delivery programs and/or executing implementation programs in close collaboration with mid-to-senior level executives.

ADDITIONAL OR PREFERRED QUALIFICATIONS:

• Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.
• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
  Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
  Find additional pay information here:
  https://careers.microsoft.com/v2/global/en/canada-pay-information.html
  Microsoft will accept applications for the role until August 19th, 2025.