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Customer Success Account Manager, Defence at Microsoft

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Cloud Services, IT Service Management, Technical Expertise, Business Acumen, Customer Insight, Post-Sales Delivery, Support, Adoption, Consumption, Operational Health, Cross-Functional Team Leadership, Strategic Projects, Enterprise Customers, Microsoft Products, Digital Cloud Platform

Industry

Software Development

Description

Microsoft's Customer Experience & Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real? The Customer Success Account Manager (CSAM) is the primary delivery leader and trusted advisor for Microsoft’s strategic customers. CSAMs orchestrate cross-functional teams across Microsoft and partners to accelerate customer value realization from Microsoft’s cloud platforms. By combining technical expertise, business acumen, and deep customer insight, CSAMs lead post-sales delivery and support, ensuring alignment to customer priorities and driving adoption, consumption, and operational health across the digital cloud platform. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Responsibilities

The Customer Success Account Manager (CSAM) serves as the primary delivery leader and trusted advisor for Microsoft's strategic customers. They orchestrate cross-functional teams to accelerate customer value realization from Microsoft’s cloud platforms.