Customer Success Account Manager - Fixed term Position at Microsoft

Herzliya, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Technical Expertise, Business Acumen, Program Management, Stakeholder Management, Cloud Adoption, Digital Transformation, Executive Communication, Strategic Roadmaps, Risk Management, Industry Knowledge, Consulting, Leadership, Account Management, Technical Enablement, Customer Success

Industry

Software Development

Description

Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. ISVs & DNs at Microsoft are unique in the sense they are both customers we sell to, and partners we co-sell with. To support the ‘sell to’ motion, these enterprise customers require account, and technical enablement processes and resources. To support the ‘sell with’ motion, these customers need support in access to Microsoft’s broad base of industry customers, strong partnership and alignment with our teams, in addition to taking advantage of all of our partner products and services. As tech centric organizations, ISVs & DNs expect technical depth across common scenarios and access to PG via a “level 300”, single named source. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Join our team and be one who empowers people and supports companies in their Digital Transformation! When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on organizations and how people work. Key Accountabilities include: Customer Relationship Management Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities. Customer Success Leadership - Consumption Leadership Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities. Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio. Customer Success Leadership – Customer Strategy and Growth Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches. Customer Success Leadership - Delivery and program Management Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success. Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and Microsoft Executive relationship management, customer support escalation point-of-contact, Microsoft-Partner related project management as needed and strategic technical direction for energy focussed customers. Technical Relevance Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success. Qualifications Minimum Qualifications: 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Experience in Startup/Unicorn ecosystems of innovators, focused on “born-in-the-cloud” enterprises Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365). Relationship Building - Proven track record of building relationships, including with C level. Experience in managing various stakeholder relationships to get consensus on solutions/engagements. Bachelor's degree in business and technology related fields. Preferred Qualifications: Experience in complex engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Customer Success Account Manager is responsible for managing customer relationships and driving cloud adoption. They serve as trusted advisors, developing strategic roadmaps and ensuring successful program delivery.