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Customer Success Account Manager Management - EMEA Software & Digital Platf at Microsoft

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Solution Delivery, Practice Management, Support Delivery, Customer-Facing Consulting, Portfolio Management, People Management, Coaching, Program Planning, Stakeholder Management, Account Management, Team Culture Development, Customer Insights, Growth Opportunities, Empowerment, Accountability

Industry

Software Development

Description

Delivering ~50% of your time as a CSAM on 1-3 accounts in the region You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption. Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people. Bachelor/Master's Degree in Business, Engineering, Computer Science or related field Solid customer success, solution delivery, practice management, support delivery, customer-facing consulting, or portfolio management experience OR equivalent experience Relevant work experience within the Software Development Companies Industry (DN/ISV) Extensive customer success, solution delivery, practice management, support delivery, customer-facing consulting, or portfolio management experience Sound and relevant work experience within the Software Development Companies industry Solid people management experience, leading an international team

Responsibilities

You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review. You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.