Customer Success Account Manager - Manager at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Program Management, Stakeholder Management, Coaching, Team Leadership, Account Management, Project Management, Consulting, Portfolio Management, Empowerment, Accountability, Customer Insights, Growth Opportunities, Delivery, People Management, Consumption Portfolio

Industry

Software Development

Description

You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption. Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people. Embody our culture and values Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 5+ years relevant work experience within customer industry. Project Management Institute (PMI) or equivalent Project Management certification. 5+ years relevant work experience within customer industry 3+ year(s) people management experience 3+ year(s) experience managing a consumption portfolio Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification

Responsibilities

You will develop a team culture identifying and sharing customer insights and opportunities with their account team. You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review.