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Customer Success Account Manager at Microsoft

, , -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Cloud Platforms, Delivery Management, Business Acumen, Technical Expertise, Operational Excellence, Strategic Initiatives, Partner Resources, Customer Satisfaction, Post-Sales Lifecycle, Transformation, Industry Knowledge, Cloud Adoption, Value Maximization, Resource Orchestration, Measurable Business Impact

Industry

Software Development

Description

The Customer Success Account Manager (CSAM) plays a critical role as the primary delivery lead and trusted partner for Microsoft’s most strategic enterprise customers. This role is responsible for empowering customers to maximize the value of Microsoft’s Digital Cloud platforms by driving successful execution of their strategic and transformational cloud initiatives. The CSAM aligns customer business outcomes with Microsoft solutions, orchestrates the right mix of internal and partner resources, and ensures delivery excellence throughout the entire post-sales lifecycle. By combining technical expertise, delivery management capabilities, business acumen, and industry knowledge, the CSAM enables customers to achieve their goals while accelerating cloud adoption and consumption. This position is a key enabler of Microsoft’s customer success strategy, ensuring long-term customer satisfaction, operational excellence, and measurable business impact.

Responsibilities

The CSAM is responsible for empowering customers to maximize the value of Microsoft’s Digital Cloud platforms and driving successful execution of their strategic cloud initiatives. This role ensures delivery excellence throughout the entire post-sales lifecycle.